FAQ
Our Products
What are your products made of?
Our candles are made from 100% natural soy wax and wood wicks.
Are the sparkles in your candles safe?
Yes, the sparkles we use are a non-toxic grade and safe to be heated up to temperatures of 350 degrees Fahrenheit.
Is Melt My Heart Candles eco-friendly?
Yes! We are an eco-conscious team who's committed to keep our waste to a minimum.
Is it normal that my candle might have some imperfections?
As our candles are handmade and hand poured, slight imperfections and color variations may appear by nature. They may also come with small white marks known as ‘frosting’.
Tell me more about 'frosting' ?
Sometimes candles may develop frosting. It is a natural occurrence with soy wax and especially with colored candles. This appears because the wax is trying to return back to its natural form and as a result it begins to crystallize. Please note that it doesn’t affect the performance of the candle in any way.
How can I take care of my candle?
• Burn your candle for at least 2 hours on the first use.
• When burning for the first time, allow the wax to melt to the edge of the glass.
• Do not burn for more than 4 hours at a time.
• Trim the candle wick to 1/4 inch or shorter before each use.
• Always keep candles away from kids and pets.
Do you do wholesale orders?
If you're interested in stocking our candles in your shop or placing a large order for an event (wedding, baby shower, party favors, corporate gifts, etc.), contact us here.
Do you offer candle making course?
It is not something that we are currently offering but if you want to learn more about how our candles are made, check out our TikTok!
Are you associated with anyone for marketing?
As an Amazon Associate I earn from qualifying purchases.
Wood Wick Candles
Are wood wick candles safe?
Yes, wood wick are derived from natural resources (wood) and are much safer than the traditional cotton wick which are often coated with harsh chemicals!
What are the benefits of wood wick candles?
Wood wicks provide a soothing crackle to emulate a gentle fireplace! They also release a stronger scent throw without being overwhelming.
Are there any restrictions on burning wood wick candles?
The National Candle Association advises that no candle should be burnt for more than 4 hours in one sitting. It is also recommended that one should stop burning the candle when there is 1/2 inch of wax left. Never leave the candle unattended and keep away from children and pets.
Black smoke is coming out of my candle, what do I do?
All candles (not just wood wick candles) will product black smoke if you burn them for long enough. Simply trim the wick to 1/4 inch or shorter before each burn to get rid of the smoke. Trimming the wick ensures the candle is safe for the environment and makes it last longer.
How do I light a wood wick candle?
Simply light the candle from the edge and watch it catch.
Shipping
Do you ship internationally?
Unfortunately we do not at this time.
How long will it take to process my order?
Once an order is placed, it may take up to 1-2 business days to be processed. After it has been process, you will receive a notification (email or SMS).
How will my order be shipped?
Our orders are shipped via USPS (United States Postal Service).
How long before I receive my order?
If you have any questions about your order, please contact us via email at info@meltmyheartcandles.com. More information about shipping times can be found in our Shipping & Return Policies.
Please ensure you have correctly entered your shipping address details as we cannot be responsible for orders that do not arrive due to error in address.